Return Policy

At Soft Yoga Wear, we are dedicated to providing you with high-quality activewear that enhances your practice and your everyday life. We want you to be completely satisfied with your purchase from softyogawear.com. If for any reason you are not entirely happy with your items, this Return Policy outlines the process for returning them. We have designed this policy to be as straightforward and transparent as possible, ensuring you can shop with confidence.

Eligibility for Returns

To be eligible for a return, your item must meet specific criteria designed to ensure that products can be resold to other customers. We understand that sometimes an item just isn’t the right fit or style for you, and we are here to help facilitate a smooth return process.

Condition of Items: All returned items must be in new, unworn, and unwashed condition. We cannot accept returns on items that show signs of wear, such as pilling, fading, or stretching.
Hygiene Standards: For health and hygiene reasons, undergarments and swimwear must be returned with the original hygiene liner intact and undisturbed.
Original Tags: Items must be returned with all original tags attached. This includes the size tag and any brand hangtags.
Original Packaging: Please return the item in its original packaging if possible, to protect it during transit.

If an item is returned in a condition that is not resellable, we reserve the right to refuse the return or issue a partial refund based on the diminished value of the product.

Non-Returnable Items

While we strive to accept most returns, there are certain categories of items that cannot be returned for hygiene and safety reasons. Please review your order carefully before finalizing your purchase.

Final Sale Items: Any item marked as “Final Sale” or purchased during a clearance event is not eligible for return or exchange. These items are sold as-is.
Gift Cards: Digital and physical gift cards are non-returnable and cannot be redeemed for cash.
Intimate Apparel: Due to the nature of the product, certain intimate apparel items may be non-returnable unless defective.

The Return Process

We have streamlined our return process to make it as hassle-free as possible. Please follow the steps below to initiate a return for your Soft Yoga Wear order.

Initiate the Request: You must initiate a return request through our website. Navigate to the returns section and enter your order number and email address to locate your purchase.
Select Items: Choose the specific items you wish to return and select the reason for the return from the dropdown menu. This feedback helps us improve our products and sizing guides.
Receive Instructions: Once your request is submitted, you will receive instructions on how to proceed. Please follow these instructions carefully to ensure your return is processed without delay.
Pack Your Order: Securely pack the items in a shipping box. We recommend using a trackable shipping service, as Soft Yoga Wear is not responsible for packages lost in transit during the return process.

Refunds and Exchanges

Once we receive your return package at our facility, our team will inspect the items to ensure they meet our return criteria.

Inspection Period: Please allow a few business days for us to process and inspect your returned items.
Refund Method: If your return is approved, we will issue a refund to your original method of payment. The time it takes for the refund to appear on your statement depends on your bank or credit card issuer’s processing times.
Exchanges: If you need a different size or color, we recommend placing a new order for the desired item and returning the original item for a refund. This is often the fastest way to get the product you want.

Damaged or Defective Items

We take great pride in the quality of our products, but occasionally, errors can happen during the manufacturing or packing process. If you receive an item that is damaged, defective, or incorrect, please contact us immediately.

To help us resolve the issue quickly, please have your order number ready and, if possible, photos of the defect or the incorrect item. We will work with you to arrange a replacement or a full refund, covering any necessary costs associated with the return of the defective merchandise.

Gift Returns

If you received a Soft Yoga Wear item as a gift that was shipped directly to you, you will typically receive a store credit for the value of the return once it is processed. If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, the refund will generally be issued to the original purchaser.

By shopping at softyogawear.com, you acknowledge and agree to the terms set forth in this Return Policy. We appreciate your understanding and look forward to serving you again in the future.